You've purchased a subscription and need to access your billing page to:
- check your subscription status and the next billing date
- change your payment details
- access, edit and download your invoices
Tip: If you cannot find your subscription in the current account, it might be located in a different one. Some Infogram users have multiple accounts. To look it up, try logging in with different email/password combinations or social logins.
To access your billing details:
Click the profile button at the top right corner of your Library page > click on Billing.
In this page, you can check the type of subscription you have purchased, the next billing date, the number of projects in your Library, the number of images uploaded to the image gallery, and the subscription expiration date.
To change payment details:
❶ Click on the Change payment details button.
❷ Choose a payment method: Credit Card or Paypal.
❸ Fill out the empty fields: the card number, the security code, the cardholder name, the expiry date, or your Paypal account email address.
The payment methods you can use to purchase an Infogram subscription are Visa, MasterCard, American Express and PayPal.
❹ If needed, enter company details you wish to appear on the invoice and for a VAT reduction to be applied: specify a VAT number, the company name, and address.
Note: Any changes you make in your payment details will apply to the next billing cycle. The information linked to the current billing cycle cannot be altered.
To access and edit your invoices:
You can access all your invoices in the Billing history section of the billing page. To open an invoice, simply click on View.
To edit information on your invoices, follow the steps above on how to change the payment details.
To download an invoice:
❶ Choose the invoice you wish to open and save by clicking on View.
❷ Right-click anywhere on the invoice. Choose the option Print.
❸ In print preview, click on the option Open PDF in preview.
❹ Go to File and Export as PDF.